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Legal Framework & Governance

Terms of Service

Effective Date: August 2026 · Governed by the laws of the Republic of India.

Indian Jurisdictional Terms

Governed strictly by Indian e-commerce legislation and subject to the exclusive jurisdiction of Mumbai courts.

GST Inclusive Pricing

All listed product prices are fully inclusive of applicable Indian GST taxes with zero surprise add-ons.

Artisan Authenticity

Garment descriptions honor true Indian handloom, gota patti, and chanderi craft standards.

1. Agreement to Terms & Conditions

By accessing, browsing, creating an account, or purchasing from the website owned and operated by Delano Ecommerce India Pvt. Ltd. ("Delano"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. If you do not agree to these terms in their entirety, please refrain from using our platforms.

2. Product Accuracy & Handloom Characteristics

Delano takes care to capture accurate product photography, color hues, and fabric compositions. However, because our ethnic garments incorporate traditional hand-dyeing, hand-block printing, gota patti stitching, and handloom weaving:

  • Slight variations in weave texture, motif placement, and color shade (+/- 5%) are natural characteristics of authentic handcrafted garments and shall not be deemed manufacturing defects.
  • Display colors may vary depending on individual monitor calibrations and mobile screen settings.

3. Order Binding & Commercial Terms

Placing an order constitutes an offer to purchase apparel subject to item availability and address verification:

  • All prices are denominated in Indian Rupees (INR ₹) inclusive of Goods and Services Tax (GST).
  • We reserve the right to decline or cancel orders in cases of obvious catalog pricing errors or stock inventory glitches.
  • All orders are processed securely via verified digital payment gateways at the time of checkout.

4. Intellectual Property Rights

All content on the Delano website—including digital imagery, garment designs, brand logo, typography, interface layouts, and text—is the exclusive intellectual property of Delano Ecommerce India Pvt. Ltd. and is protected by Indian Copyright and Trademark laws. Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited.

5. Limitation of Liability & Governing Law

Delano shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. In all events, Delano's total aggregate liability shall not exceed the amount paid by the customer for the specific order under dispute.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal proceedings or disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

6. Merchant Contact & Legal Desk

Delano Legal & Corporate Compliance Office

Email: delanoecommerce@gmail.com

Head Office: Delano Ecommerce India Pvt Ltd, Floor No. F/F, Shop No. 103, Vardhan Plaza LSC 3, Plot No. 9, Sector 6 Marg, New Delhi, South West Delhi, Delhi 110075