Return & Refund Policy
We want you to love every piece you wear. Enjoy 7-day hassle-free doorstep returns and quick refunds.
Submit your return or exchange request within 7 days of parcel delivery via your account dashboard.
Our courier partners collect the return parcel directly from your address at no additional shipping cost.
Refunds are credited to your original payment card, UPI, bank account, or as instant Delano credit notes.
1. Return & Exchange Eligibility Criteria
To maintain high hygienic and quality standards across our luxury apparel catalog, garments returned must meet the following mandatory conditions:
- Original Tags Attached: The item must retain all original Delano price tags, brand fabric labels, and security seals intact without tampering.
- Unworn & Unwashed Condition: Apparel must be free from fragrance, perfume, makeup stains, deodorant marks, body odor, or fabric snags.
- Original Packaging: Garments must be returned inside their original protective zip sleeves along with any complimentary accessories or dust bags included in the parcel.
2. Non-Returnable Items
The following categories are strictly non-returnable and non-exchangeable unless received in damaged or defective condition:
- Custom-tailored, personalized, or altered couture made specifically to individual measurement profiles.
- Items marked explicitly as Final Sale or bought during mega clearance warehouse events.
- Innerwear, slip dresses, body shaper underskirts, and fabric swatch sets.
3. How to Initiate a Doorstep Return or Exchange
Returning an order takes less than a minute through your patron portal:
- Navigate to your Account Dashboard → Orders tab.
- Select the delivered order and click the Request Return / Exchange button.
- Choose your preferred reason and select your refund destination (Original Payment Source or Delano Store Credit).
- A courier partner will arrive at your address within 24-48 hours to collect the return package.
4. Quality Check & Refund Execution
Once your returned package arrives at our Mumbai inspection facility, a quality control specialist verifies the garment within 48 hours:
Online Payment Orders (UPI / Cards / Net Banking)
Full refund is automatically credited back to your original funding source (Bank, UPI, or Card account) within 3 to 5 business days after quality inspection approval.
5. Frequently Asked Return Questions
Q: Are there any reverse pickup fees charged for returns?
A: No, doorstep reverse pickup is 100% free of charge across India.
Q: Can I exchange for a different size instead of requesting a refund?
A: Yes! Select 'Size Exchange' during your request, and we will ship the replacement size as soon as the return pickup is registered.
Q: What if I receive a damaged or wrong garment?
A: Email photos of the damage to delanoecommerce@gmail.com within 24 hours of delivery. We will immediately ship an express replacement.